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Client Care Program

The Vision

Your home is a sanctuary, and your technology should enhance your comfort, security, and entertainment without causing stress. Our Home Technology Client Care Program provides expert care for all your smart home systems, ensuring they work seamlessly, so you can focus on what matters most.

Why Choose Us?

  • Peace of Mind: Just like a clean house or a well-manicured lawn, your technology will always be in top shape.
  • Time Savings: Avoid troubleshooting tech issues yourself—leave it to us.
  • Reliability: With proactive updates and maintenance, we keep your systems running smoothly.
  • Enhanced Experience: Enjoy the full potential of your technology with optimized performance and expert support.

Our Services

Proactive Maintenance

  • System Health Checks: Verify all devices are operational and up-to-date.
  • Firmware & Software Updates: Keep your systems current with the latest features and security enhancements.

Technical Support

  • Fast Troubleshooting: Remote and on-site support to resolve issues quickly.
  • User Adjustments: Adding/deleting users, adjusting settings, and personalizing systems.

Comprehensive System Care

  • Security Systems: System on-site inspections to ensure your home is protected.
  • Network: Optimization and monitoring for fast, reliable connectivity and security updates.
  • Entertainment Systems: Ensuring your TVs, music systems, and streaming devices are up to date.
  • Lighting & Shade Control: Keep your ambiance perfect with fine-tuned automation.
  • Control Systems: Maintain seamless integration across your smart home.

Plans That Fit Your Lifestyle

Program choices

Those who need foundational care and occasional adjustments. You are interested in keeping your Homes software up to date and value proactive care to ensure your home technology remains reliable, secure and effortless.


CHOOSE ESSENTIAL

✔️Annual on-site inspections for installed Systems

✔️Annual Firmware Updates for Surveillance, Network, and Control System. 

✔️Annual Savant Essentials License Included ($550 vlaue)

✔️Ubiquiti Enhanced Networking Support Included ($100 value)

✔️Support Available 8am to 5pm

Labor Cap: 5 hrs/yr in addition to Annual Visit

You also would like us to check in on the system once a quarter to verify everything is up and running and value our personal support and expertise in keeping your system on line all the time. This intended for busy households with multiple systems needing regular oversight.


CHOOSE PROACTIVE

✔️Quarterly remote check ins on installed systems.   

✔️Annual on-site system inspections for installed systems.

✔️Annual Firmware Updates for Surveillance, Network, and Control System. 

✔️Annual Savant Essentials License Included ($550 vlaue)

✔️Ubiquiti Enhanced Networking Support Included ($100 value)

✔️Support Available 8am to 5pm

Service Labor Cap: 10 hrs/yr in addition to Annual Visit

Reserved for our most discerning clients with monthly system inspection and quarterly house visits on top of all of the other features. For the homeowner who wants comprehensive, VIP-level care.


CHOOSE SIGNATURE

✔️Monthly remote check ins on installed systems.   

✔️Quarterly on-site system inspections for installed systems.

✔️Annual Firmware Updates for Surveillance, Network, and Control System. 

✔️Annual Savant Essentials License Included ($550 vlaue)

✔️Ubiquiti Enhanced Networking Support Included ($100 value)

✔️Support Available 8am to 5pm

Service Labor Cap: 20 hrs/yr in addition to Quarterly Visit

You are understanding that electronics need attention and you are willing to troubleshoot on your own (with our guidance), knowing that we are here to help. Our regular rates apply. You will call/text and schedule our service team to come in and do Firmware Updates and Security Patches when you feel it is necessary. Under the basic plan, any adjustments needed in the Savant Software will require an active Essential Subscription(included and managed in the other plans). 


CHOOSE BASIC

✔️ Remote support within 24 hrs. 

✔️Support Available 8am to 5pm M-F

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